t k999 Privacy Policy

1 Introduction and Applicability

Protecting the privacy of t k999 platform users is our top priority. This Privacy Policy ("Policy") applies to your use of the website, account registration, deposits, withdrawals, and any other use of our services. By reading this policy, you will learn what types of information we collect, why we collect it, and how it is used.

By continuing to use t k999's services, you are agreeing to the terms of this Policy. For details on the general terms and conditions of the service, please read our Terms and Conditions.

This Policy applies to individuals aged 18 or older. All casino and betting activities on t k999 are restricted to those aged 21 and above. Information from minors is not collected and they are not eligible for the service.

2 Information We Collect

t k999 collects various types of information in order to provide its services. This information is divided into two main categories:

2.1 Information Provided Directly

When you register an account, make a deposit, or contact us, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• Contact information associated with your bKash, Nagad, Rocket, or Upay account (for transaction verification only)
• Documents submitted during the identity verification process
• Messages and complaints submitted to our support team via live chat or email

2.2 Automatically Collected Information

When you use the t k999 website or app, the following information may be collected automatically:

• Device type, operating system, and browser version
• IP address and connection duration
• Session information collected through cookies and similar tracking technologies
• Which pages of the service were visited and how long you spent on them
• Transaction history and betting activity information

3 Purposes of Using Information

Information collected by t k999 is used only for specific and lawful purposes. It is not used for any additional or unnecessary purpose.

• Account Management: For registration, verification, login security, and account recovery.
• Financial Transaction Processing: To complete deposits and withdrawals and to prevent fraud.
• Customer Support: To resolve issues and answer queries via live chat and email.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Responsible Gaming: To identify excessive or risky activity and provide necessary support.
• Security and Identity Verification: To prevent unauthorised access and fraudulent activity.
• Relevant Communications: To inform about bonuses, promotions, or important updates (for consenting users only).

4 Data Storage and Security Measures

All information stored at t k999 is protected using SSL (Secure Socket Layer) encryption technology. Encryption is active both during data transfer and during storage.

The following technical and administrative measures are maintained:

• Industry-standard encryption protocols
• Regular security audits and testing of servers
• Data access restricted to authorised personnel only
• Automated monitoring systems to detect suspicious activity
• Regular backups and a disaster recovery plan

Your account password is never known to our staff, nor do they need to know it. If anyone asks for your password, they are not our staff.

5 Disclosure and Sharing with Third Parties

t k999 never sells or rents your personal information for commercial purposes. However, limited information may need to be shared in specific circumstances:

5.1 Service Provider Partners

Only the necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay for transaction processing. These partners have their own privacy policies and follow our guidelines.

5.2 Legal Obligations

Information may need to be disclosed in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, only legally required information is provided.

5.3 Fraud and Cybersecurity

In cases of financial fraud, money laundering, or identity theft, necessary information may be shared with the relevant authorities. This is done in the interest of the overall protection of users.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the t k999 website and app. These help maintain site functionality and improve the user experience.

• Essential Cookies: For storing login sessions, security tokens, and language preferences. The site cannot function properly without these.
• Functional Cookies: To remember your preferences and settings and to provide a personalised experience.
• Analytics Cookies: To understand which parts of the website are used most and to improve the service.

You can disable cookies in your browser settings, though this may limit some services.

7 Data Retention Period

t k999 retains your information only for as long as necessary. Some information is kept for legal reasons for a defined period both while the account is active and after it is closed. Financial transaction records are retained for the period specified by applicable law.

Once the retention period ends, information is securely deleted so that it cannot be recovered.

8 User Rights

You have the following rights regarding your personal information:

• Access: You may request to know what information we hold about you.
• Correction: You may request the correction of inaccurate or incomplete information.
• Deletion: In certain circumstances, you may request the deletion of your information. However, some information may need to be retained due to legal obligations.
• Objection to Processing: You may object to the use of your information for specific purposes.
• Portability: You may request to receive your information in a structured format.

To exercise these rights, contact our support team via live chat or email. Contact details can be found at the bottom of the page.

9 Privacy of Minors

t k999 does not collect or process information from any minor (under 21 years of age). Age verification is mandatory at registration, and if a user is identified as a minor, their account is immediately closed.

To learn about our complete responsible gaming policy and how to set limits, please read the Responsible Gaming Guidelines.

10 International Data Transfers

t k999 servers and infrastructure may be located in various places. Your information may be transferred to other countries for processing. In such cases, the applicable data protection laws of the relevant country are followed and the security measures described in this policy are maintained.

11 Policy Changes and Updates

t k999 may change or update this Privacy Policy as needed. If there are significant changes, you will be notified via your registered email or through the app. Continued use of the service after changes indicates your agreement to the updated policy.

The date of the current version of this policy is always shown at the top of the page.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the use of your personal information, please contact us:

• Live Chat: Direct support in Bengali and English, available 24/7
• Email: [email protected]

We typically respond to emails within 72 hours. For urgent matters, please use live chat. For answers to general questions about t k999, visit our Frequently Asked Questions (FAQ) section.